Hospital chaplains grapple with COVID-19’s “Tsunami” of grief

Chaplain Nicole Smith: I have to wear a mask and goggles. It usually lets down patients’ guard to see my face, a friendly face, a smile. I usually come in with a cheerful voice. Now my voice is muffled and people have to ask, “What did you just say?” I’m not even sure they can see my eyes. I hope my eyes are smiling.